• Payment

    Can I return a product if I do not want it any more?

    All our products are made to measure and manufactured specifically for an individual order. We are not able to re-stock them or sell them to another customer and therefore the Consumer Contract regulations of 2013 are not relevant to goods ordered with Cantifix Direct.

    What methods of payment are accepted?

    Credit card or Debit card Payment can be made via World Pay. World Pay are the UK's leading on-line payment provider and offer a completely secure method of payment. Alternatively you can pay from your PayPal account.

    When is payment taken?

    Once a Pallet has been taken through to CHECKOUT and an Order has been processed through your chosen payment method an Order Acknowledgement will be sent out. Within two working days you will receive an Order Acceptance and only then will payment be taken. If for any reason your order is rejected or cancelled before this Acceptance is sent out then no payment will have been taken.

    Why do I have to pay everything with order?

    To keep our prices as good value as possible we have reduced all the costs we can including having to finance the order process.

    Can I get my payment back?

    Once manufacture has been started on an item there is a cost involved that cannot be recovered. Because all our products are made to measure it is highly unlikely that we will be able to sell them to anyone else and therefore have no value to the company. We can offer refunds but these will be dependent on what stage we have reached with the manufacture. Please view our Terms and Conditions for a list of possible refunds.

  • Estimates, Pallets and Orders

    What is an Estimate?

    Estimate costs can be calculated even if the dimensions are approximate ones. A number of items can be saved to a single Estimate and each Estimate can be given its own personalised reference. The cost of the items within an Estimate may change in price from time to time if there has been a change in material costs. When you wish to order all or some of the items from an Estimate then they will need to be copied to a Pallet before proceeding to checkout. Items from more than one Estimate can be put together into a single Pallet. Before an item can be copied to a Pallet it must have exact dimensions.

    What is a Pallet?

    A Pallet contains one or more items that have exact dimensions and therefore whose costs can be accurately calculated. This price will be held for a guaranteed period of time after which it will "expire" and will need to be renewed. A personalised reference can be given to a Pallet to make it more identifiable. Items in the Pallet can then be ordered by choosing to proceed to CHECKOUT. The cost of delivery can only be estimated at this stage and may vary due to external forces (for example; fuel costs). A Pallet can be shared with another person and the price will still be held for the same period of time. This can allow one person to put a Pallet together and another to pay for it.

    What is an Order?

    After a Pallet has been through CHECKOUT and has been paid for it then becomes an Order. The personalised reference for an Order can be changed at any stage. No other details of the Order can be changed at this stage.

    Can I enter a personalised reference?

    Reference names can be entered for any Estimate, Pallet or Order. Simply click on the "rename" button. Individual items can also be given references to make them easier to trace and simpler to follow. These references will copy across when items are moved from Estimate to Pallet as well as when ordered.

  • Guided or non-guided mode

    What is guided mode?

    If you wish us to offer you recommendations and suggestions regarding product choices and their available options then you should pick the guided route. If you wish to get to the estimate price as soon as possible and you know what you want then choose the un-guided route. You can switch between these two modes at any time.

    What is my property type?

    Different property types have different regulations associated with them which have to be considered when choosing the types of products to be installed within them. We have split the Properties into four categories to make it easier for us to make our recommendations and for you to choose correctly: RESIDENTIAL DWELLING: A House or home that is (or will be) lived in PRIVATE NON-DWELLING: A privately owned building that is not (or will not be) lived in {garage, swimming pool, tennis court, etc) COMMERCIAL or OFFICE: A building that is not lived in and occupied mainly by a restricted group of people or members {place of work, golf club, gym,etc} PUBLIC or RETAIL: A building that has unrestricted access to the general public {shops, libraries, church, etc}

    What is my project type?

    Similar to the property types we have split the different types of project into four categories that have slightly different rules and regulations associated with them; COMPLETE NEW BUILD: A scheme to construct a building at a location where none has existed previously EXTENSION ON EXISTING: A scheme to add elements to an existing building by creating a new area REFURBISHMENT OF EXISTING: A scheme to replace existing elements with a new one REPLACEMENT OF EXISTING: A scheme where the complete existing building is being replaced by a new one (or more)

  • Measurements

    Can I change the measurements after placing an order?

    Generally it is not possible to revise the dimensions of an item once the order has been placed. There is a short time until the materials have actually been put on order that it can be done through our factory. If it becomes necessary to change the size (or specification) of an item then please email us on orders@cantifixdirect.co.uk with your requests and we will see what can be done. We will accommodate every request that we can.

    What is FFL?

    Finished Floor Level (FFL) is the level that the floor will finis up as. This includes the final floor finishes (such as stone paving, timber decking, carpet, etc.)

    What measurements are required?

    Generally we need to know the overall frame width and height of an item. All dimensions are in millimetres (to the nearest millimetre) and start with a width followed by the height (or "depth" when referring to horizontal items such as roofs or floors). The exception is when you are ordering a door with a flush threshold. Because the top of the threshold has to match the level of the finished floor (FFL) then we require the height dimension to be specified as from the top side of the top (head) frame down to Finished floor level (FFL).

  • Options

    What is Enhanced Glass?

    There are times when it is recommended that the thickness of the standard glass should be increased. Choose the enhanced glass option if heavy snow fall is likely on a roof or for locations of high gusting winds on vertical glass. For projects where the glass is being installed above 10m from ground level then again this option should be chosen. Other reasons for choosing enhanced glass is for properties that are likely to have unrestricted public access and may be subject to crowding. Where thicker glass is required due to size of unit it will be automatically included.

    What is Laminate glass?

    Adding an additional pane of glass to the inner face of the double glazed unit and bonding it to it with a pvb (Polyvinyl butyral) interlayer you can achieve greater strength and stiffness. This interlayer will prevent the glass from falling apart if broken providing greater security and reducing the risk of injury. For overhead glazing the option should be chosen when the distance to the underside of the glass is greater than 5m. Where vertical glass is acting as a barrier and protecting against a fall then we would recommend this too. Laminate glass is still a fragile material and will break under impact but the results are safer and less messy. A good example of this is when choosing glass around a swimming pool area, where broken glass in the water would cause great concern, then laminated panes should be selected. Introducing a pvb interlayer will also eliminate 99.5% of UV transfer offering protection against fading and degradation.

    What is Low Iron glass?

    Low iron glass is ultra-clear and provides a higher degree of transparency than standard clear glass. This optimum clarity is achieved by removing most of the iron oxide content used to produce glass and reduce the green tint that can be apparent in standard glass. The switch to low iron glass is most significant when using thicker glass, in particular, when installing glass floors or balustrades. The low iron option is available on the outer pane only as the inner pane has a Low Emissivity coating already applied to glass with lower iron content.

    How do I ensure privacy?

    Glass is a transparent material and that it is why we use it to allow light into our buildings. On some occasions however we need to prevent the view through either from in to out or from out to in. Turning transparency into translucency allows privacy from being overlooked whether it is in a glass floor or other type of glazed element. Usually this translucency is achieved by sandblasting the surface of the glass. Typical situations when we would recommend this option would be for bathrooms of for floors in public buildings.

    How do I prevent the glass floor from becoming slippery?

    Where there is a risk of slipping whilst walking across a glass floor a treatment should be applied to the top surface to provide more grip. By acid etching a pattern into the glass we can provide a range of glass that is certified as “anti-slip” and reduce this risk. Areas that are likely to get wet or where running is common then we would recommend choosing the anti-slip option. Anti-slip patterns can incorporate a degree of privacy from under-viewing and give better resistance to scratching

    What is Heat Mirror Film?

    Heat mirror film is a layer of pvb which is suspended within a double glazed unit. It contains nanoscale coatings of metal, which reflect heat back to its source. This means heat introduced to the room will be reflected back in when it hits the film. It prevents over-heating during summer months through solar control, and offers 99.5% UV protection against fading and degradation. It will also reduce noise transmitted through the glass by up to 20%, creating a quieter environment. Heat mirror film is available on all double glazed units, doors, windows, roofs and floors.

    Do I need to include Trickle ventilation?

    Part F of the Building Regulation specifies how much background ventilation is required for certain types of rooms in certain types of buildings. This is especially true for habitable rooms within a dwelling. When constructing a new building or a new extension on an existing building then ventilation can be taken through any part of the outside walls. When replacing an existing door, window or fixed panel then you will need to include at least as much ventilation as the element being replaced. The basic regulations state that a habitable room (bedroom, dining room, etc.) needs at least 8,000mm2 of free air flow whereas a non-habitable room (kitchen, bathroom, etc.) needs only 4,000mm2.

    What is a "flush threshold"?

    A flush threshold is where the bottom frame of the door is installed at the same level as the finished floor so that there is no trip hazard when walking from inside to outside.

    What colours are available?

    The choice of available colours is displayed when entering the specifications for a product. For products where the frame has been chosen to be as small (and insignificant) as possible we always recommend using a BLACK (RAL 9005) frame as this looks best.

  • Configurations

    What does TBT stand for?

    TBT means "Tilt before turn" when referring to windows. These have dual operation and can first tilt inwards from the top to allow secure ventilation by rotating the handle to horizontal. If the handle is rotated fully downwards then the window will open inwards on the hinges from the side to 90 degrees. The full "Turn" operation is controlled only by unlocking with a key to allow maximum security and prevent unauthorised use. This is particularly useful in situations where restrictive use is required.

    From which direction are the configurations viewed from?

    As with all areas of Cantifix Direct website the configurations are shown as if view from outside. This is the industry standard and consistent throughout ordering, drawing and manufacturing processes.

    What does the black dot signify?

    For products that are available with more than one choice of which panel opens first then they are shown with a black dot. The panel shown with the black dot will be the one that is opened first. Normally the one with the handle and the lock.

    When would a configuration not be offered?

    If the overall width of height has been exceeded or if the area of a single panel is either too large to be manufactured or to be installed.

    What is a configuration?

    Each product has a number of possible layouts that are available. These can be a choice of the number of panels, whether they are opening or fixed, the way that they are opened (sliding, folding, hinged etc.) or the direction that they are opened (left, right or top). You will be offered a array of possible configurations that are available to choose from.